| 1 |
Nguyen Thi Mai Anh
CV - Nguyen Thi Mai Anh.md
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72%
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Maybe
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Strong multi-unit operations leader with 13 years tenure and proven people development, but no chocolate or manufacturing experience and limited QMS beyond HACCP.
1 to verify
Rubric & flags
Verify: Leadership program structure. CV claims built a leadership development program with 17 of 22 current property leaders promoted internally, but provides no detail on program design, curriculum, selection criteria, or how internal promotion rate was measured and sustained across growth. Verify program structure and methodology.
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Knowledge
2/5
HACCP Level 3 certification and implemented HACCP-based food safety systems with annual external audits. No evidence of ISO, FSSC, FDA, EU standards, Vietnamese food-safety law, or chocolate and bean-to-bar knowledge.
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Language
5/5
English fluent, Vietnamese native, French intermediate. Meets explicit requirement for English communication with French COO and global expansion roadmap.
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General Skill
4/5
Designed service standards and training curriculum, built leadership program with 17 of 22 internal promotions, led COVID recovery retaining full management layer. HACCP food safety governance with annual external audits. Cross-functional leadership between owners, kitchens, and operations demonstrated.
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Job-Specific Skill
2/5
HACCP Level 3 certification and implementation with annual external audits. Designed training curriculum. No evidence of broader QMS development or certification, product registration, compliance documentation, or formal QA training program leadership.
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Experience
5/5
13 years premium hospitality with 7 years as Head of Operations exceeds 10 year requirement. Led 9 properties and 460 staff with full P&L ownership of restaurant and cafe division. Opened 5 properties and built internal promotion pipeline with 17 of 22 leaders promoted. Tenure and multi-unit scaling strong.
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| 2 |
Amelia Hartley
CV - Amelia Hartley.md
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64%
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Maybe
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Specialty coffee operations leader with strong multi-unit and team development track record, but lacks chocolate domain knowledge and QA/QC depth required for a 20+ store premium chain.
1 to verify
Rubric & flags
Verify: Experience years discrepancy. CV states 9 years in specialty coffee and brunch but JD requires 10+. Calendar dates (Mar 2016 to Jul 2026) show approximately 10 years 4 months. Verify how candidate calculates their experience tenure, particularly around the Feb 2019 to May 2019 transition period.
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Knowledge
3/5
9 years in premium artisanal F&B (specialty coffee and brunch) with demonstrated multi-unit operations knowledge. Missing chocolate and bean-to-bar domain knowledge which JD notes as strong plus. Food Safety Level 2 certification shows basic food safety awareness.
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Language
5/5
English native speaker, conversational Vietnamese, Vietnam work permit holder, currently based in HCMC.
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General Skill
3/5
Demonstrates problem-solving (COVID pivot to delivery and retail, supplier consolidation saving 6%), strong customer communication (4.8 review average managed personally), and operational credibility. Missing explicit evidence of QA tools and systems knowledge.
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Job-Specific Skill
2/5
Built training program and barista progression path showing training development capability. Food Safety Level 2 certification. Missing QMS development, certification leadership, product compliance documentation, and internal/external audit leadership required for QA/QC oversight.
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Experience
3/5
Approximately 10 years relevant premium F&B leadership experience with good tenure stability and progressive advancement. Demonstrated scaling from 1 to 4 sites as Operations Manager, including opening 2 sites. Current operational scope (4 sites, 65 staff) is significantly smaller than required (20+ stores expanding to 60+ internationally). No international expansion experience shown.
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| 3 |
Julien Moreau
CV - Julien Moreau.md
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64%
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Maybe
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Experienced multi-unit bakery operations manager, but chocolate transition and global expansion experience unproven.
5 to verify
Rubric & flags
Verify: Chocolate product transition. CV shows pastry/bakery focus exclusively over 11-year career. JD emphasizes chocolate product knowledge and brand. Verify candidate's willingness and capability to transition from bakery to chocolate operations.
Verify: QMS completion. HACCP certification noted as in-progress (this year). Verify whether candidate has completed QMS development or led food compliance system buildout before, or if this is first time doing substantial compliance architecture.
Verify: P&L ownership depth. CV describes co-ownership (COGS, labor, production budgets) while founder holds revenue strategy and pricing. Verify scope of commercial and revenue P&L responsibility candidate has carried.
Verify: International expansion readiness. CV shows only Vietnam and Paris experience, no international market entry or multi-country operations. JD targets 60+ stores across three continents. Verify international expansion or multi-market experience.
Verify: Scaling magnitude. Candidate opened 3 stores (bringing group from 5 to 8 total). JD requires scaling from 20+ to 60+ stores by 2030. Verify experience or comfort level with 5x expansion and managing expansion function.
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Knowledge
2/5
Bakery/patisserie expertise (11 years), HACCP certification in progress, food safety compliance passed, but zero chocolate product knowledge; no mention of international food safety standards (ISO/FSSC/FDA/EU) or Vietnam-specific food safety law.
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Language
5/5
English fluent, French native, Vietnamese basic (kitchen functional), satisfying French COO requirement and Vietnam operations needs across all stated criteria.
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General Skill
3/5
Problem-solving demonstrated (waste reduction 7.1% to 3.9%, production scheduling system redesign), training program design (140 staff), but limited evidence of formal reporting structures, QA systems documentation, or communication protocols.
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Job-Specific Skill
2/5
QA training program built and baker certification by station demonstrated, HACCP certification in progress; missing QMS development, product registration, compliance documentation work, and internal/external audit leadership.
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Experience
4/5
11 years premium F&B (meets 10+ requirement), 8 stores and central bakery (multi-unit plus retail and kitchen), stable 6-year Vietnam tenure; but limited large-scale expansion (3 store openings for 8-store group), co-owns P&L with founder (revenue strategy held by founder), no international market entry or multi-country operations shown.
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| 4 |
Sarah Lim
CV - Sarah Lim.md
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64%
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Maybe
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Strong premium F&B operations leader with Vietnam market expertise and 12 years tenure, but lacks food production QA/QC, HSE, and chocolate domain knowledge required for Deputy GM oversight role.
3 to verify
Rubric & flags
Verify: Kitchen operations delegation. CV states 'my kitchens have always been led by strong executive chefs while I own the floor, the numbers, and the people' but JD requires 'Direct oversight of Kitchen Operations'. Verify whether actual operational scope includes kitchen operations management or if production operations were consistently delegated.
Verify: Food production QA/QC gap. JD requires direct oversight of QA/QC and rubric emphasizes QMS, product registration, compliance documentation, and audit leadership. CV shows only guest satisfaction programs (NPS, mystery diner) with no food production quality management or compliance systems mentioned. Verify whether candidate has any food quality or compliance expertise.
Verify: Food safety expertise scope. CV lists only Food Safety Course Level 3 (2019). JD requires oversight and compliance with food safety standards for chocolate and food production. Verify depth of knowledge in HACCP, ISO standards, food safety regulations, and compliance documentation.
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Knowledge
2/5
12 years premium casual dining and 5+ years Vietnam market management with P&L ownership. No chocolate or artisanal products knowledge. Food safety training limited to Level 3 course (2019); no demonstrated expertise in HACCP, ISO, FSSC, FDA, or EU food safety standards. No food production compliance or QMS knowledge shown.
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Language
5/5
Native English speaker meets core requirement for global role with French COO. Also fluent in Mandarin and basic Vietnamese, supporting Asia operations.
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General Skill
4/5
Strong cross-border reporting and HQ-market coordination with Singapore COO. Problem-solving demonstrated through 3 restaurant openings, site evaluation, pre-opening leadership, and post-COVID market recovery. Guest experience measurement systems (NPS program, mystery diner scores) show performance metrics discipline; hospitality-focused rather than food production QA systems.
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Job-Specific Skill
2/5
P&L ownership (market-level EBITDA management) and service academy rollout demonstrate some technical competencies. However, no evidence of kitchen operations oversight (CV states executive chefs led kitchens), QA/QC systems for food production, HSE programs, or food safety compliance documentation and audit leadership required by Deputy GM role.
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Experience
3/5
12 years premium F&B leadership meets 10+ year requirement. 5+ years in regional operations manager role leading 7 restaurants and 300 staff, with 3 new store openings and pipeline development. Market P&L ownership and multi-unit scale experience demonstrated. However, background is restaurant operations with kitchen leadership delegated to executive chefs, not food production operations oversight. Hospitality sector differs from food manufacturing.
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| 5 |
Tran Quoc Thinh
CV - Tran Quoc Thinh.md
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64%
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Maybe
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Solid operations manager with 10 years premium specialty retail experience and strong P&L discipline, but no international expansion background or strategic leadership depth the role requires.
3 to verify
Rubric & flags
Verify: No international expansion experience. CV shows only Vietnam domestic operations. JD emphasizes expanding internationally to 60+ stores across three continents by 2030 and Deputy GM must evaluate international opportunities. Verify candidate's appetite and capability for leading geographic expansion.
Verify: Limited evidence of senior leadership pipeline development. CV demonstrates barista-level training and staff development but no evidence of coaching peer-level or senior operations leaders. JD emphasizes building high-performing operations leadership team and mentoring future Deputy GMs. Verify depth of leadership development at senior management level.
Verify: No chocolate or bean-to-bar background. Candidate is a specialty coffee expert (Q Arabica Grader). JD notes genuine interest in bean-to-bar chocolate is a strong plus. Verify if candidate has secondary knowledge of or passion for chocolate operations and product.
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Knowledge
3/5
Licensed Q Arabica Grader and 10 years in premium specialty coffee retail demonstrates product depth and sensory training expertise. Food Safety and Hygiene certification noted but only basic level. No evidence of international standards (HACCP, ISO, FSSC), chocolate industry knowledge, or advanced compliance frameworks.
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Language
4/5
English stated as professional working proficiency; Vietnamese native. Clearly meets requirement for French COO engagement and global business communications.
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General Skill
3/5
Monthly store P&L reviews demonstrate communication and reporting discipline. Built standardized procedures and barista certification ladder showing process design and problem-solving. Clear KPI targets (30% COGS, 25% labor) show operational discipline and metrics mindset. Limited evidence of crisis leadership or advanced QA tools.
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Job-Specific Skill
3/5
Strong multi-site P&L ownership (15 stores, 210 staff), budget control, cost discipline, and KPI tracking. Opened 9 stores on schedule. Built team development programs reducing turnover 55% to 31%. However, CV shows limited evidence of strategic business planning, cross-functional HQ coordination, senior leadership coaching, or brand-level customer experience strategy required for Deputy GM.
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Experience
3/5
Meets 10-year requirement with stable progression in premium specialty retail. Four years as Operations Manager overseeing 15 stores and 210 staff. Multi-location expansion experience opening 9 stores. Entire background is Vietnam domestic operations only; JD emphasizes expansion to 60+ stores across three continents and requires international market entry capability.
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| 6 |
Do Minh Khoa
CV - Do Minh Khoa.md
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60%
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Maybe
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Strong multi-unit QSR operations manager; lacks premium F&B sector experience and international food safety standards.
2 to verify
Rubric & flags
Verify: Experience threshold gap. CV states 9 years of operations management; role requires 10+ years of leadership experience. Verify whether the threshold is strict or whether 9 years of strong performance qualifies.
Verify: Premium sector experience gap. CV is entirely in QSR (fried chicken, noodles) and convenience retail (coffee kiosks, convenience stores); role requires premium F&B, gourmet retail, or hospitality experience. Verify transferability of high-volume operations expertise to premium artisanal positioning.
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Knowledge
2/5
Basic Vietnamese food safety certification and 9 years in food retail operations; no evidence of international standards (HACCP/ISO/FSSC/FDA/EU) or chocolate/brand knowledge required for global premium positioning.
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Language
4/5
Professional working proficiency in English confirmed by daily written reporting to COO; Vietnamese native speaker; no other international languages mentioned.
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General Skill
4/5
Strong reporting systems (daily operations dashboard used in COO's morning review), problem-solving under pressure (COVID delivery pivot maintaining 33 of 35 outlets), QA tools (120-point audit checklist improving from 81% to 93%).
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Job-Specific Skill
2/5
Strong internal audit leadership (120-point checklist program, twice-monthly audits, 93% average score) and training certification (100% station certification rate maintained since mid 2024); no evidence of QMS development, product registration, compliance documentation, or external audit leadership.
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Experience
3/5
Nine years of operations leadership across 58 current stores and 35 previous stores with strong P&L ownership and KPI discipline; just under the 10+ year threshold; experience is in volume-focused QSR/convenience, not premium F&B/gourmet retail positioning.
View interview report
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